It can take up to 72 hours to get your order out the door, and the coffee is fresh. We know what a difference fresh makes. We also know that coffee orders can often be rather urgent. We have set up a system to get the freshest coffee shipped to our customers as soon as possible. Usually our processing time is 24 hours or less, but this may vary based on delivery and roasting schedules can take upto 72 hours.

For urgent deliveries and deliveries across the UAE we ship via Transcorp Sunday – Thursday.

If you order online, we’ll send you a notification when your order has shipped. If it’s been 72 hours and you still haven’t heard from us, please let us know.

Yes! We are able to ship coffee internationally. However, we are not yet set up to ship international orders via our website. We are happy to process your order over the phone and ship via courier.
Feel free to email hello@encountercoffeeroasters.com with your billing and shipping addresses and your phone number, and which products you would like. We can work up a shipping quote once we have your address and an approximate idea of what you’d like to order. Then we can take your credit card information over the phone.